Work @ Habitat

Greater Cleveland Habitat for Humanity’s Critical Home Repair Program Coordinator supports the administrative functions for the Critical Home Repair application process and the Off-Site Building Programs initiative.  Responsible for ensuring that the day-to-day operations run efficiently.

Key Responsibilities:

• Serves as the first point of contact for the Critical Home Repair application process and Off-Site Building Programs initiative.  Responds to general inquiries, via phone and email.
• Provides general program and administrative support to ensure day-to-day operations run smoothly.
• Administers the Critical Home Repair application process and follows-up as appropriate to obtain additional information.
• Utilizes a spreadsheet to track and maintain pertinent information and respective documentation from the application inquiry through to project completion.
• May assist the Director of Critical Home Repair and Off-Site Building Programs by attending homes of prospective applicants to review and assess exterior repairs needed. 
• Participates in capturing before and after pictures to track alignment with project deliverables.
• Prepares all correspondence, letters, and meeting materials.  Produces agreements (pre- and post-project) for both applicants and contractors.
• Assists Critical Home Repair Manager with ensuring compliance with grant requirements and criteria.
• Performs other duties of a similar nature as may be required.

Qualifications:

Required:

• High school diploma or GED Equivalent
• Minimum of two (2) years of experience in office administration, front desk, or customer service-related roles.
• Strong interpersonal and effective communication skills (written and verbal) with a professional demeanor.
• Ability to communicate with an audience from diverse racial, ethnic, and socioeconomic backgrounds
• Proficient in Microsoft 365 (Word, Excel, Outlook)
• Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment.
• Highly organized with attention to detail and accuracy.
• Commitment to the mission of Greater Cleveland Habitat for Humanity and the principles of Habitat for Humanity International.

Preferred:

• An Associate’s degree or Certification in office management, project management, communication, or customer service is preferred.
• Bilingual proficiency in English/Spanish preferred; all applicants welcome

Position Details:

• Reports To: Director of Critical Home Repair & Off-Site Building Programs
• Department: Critical Home Repair
• Employment Type/Classification: Full-Time (40 hours/week), Non-Exempt
• Workweek: Monday – Friday, 8:30 – 5 p.m.
• Targeted range: $16-$18 per hour, commensurate with experience.

Benefits:

Medical, dental, and vision insurance; health savings account; paid time off; paid holidays; 401(k) with employer match; EAP; and employee discounts at the ReStore.

Work Environment & Physical Requirements:  This position primarily operates in a professional office environment with standard office equipment. However, the role also requires occasional work in outdoor environments, particularly during home visits. Candidates must be comfortable navigating active construction sites and community event settings, sometimes in varying weather conditions. Occasional standing and walking required.

To Apply:  Submit your cover letter and resume to hrdept@clevelandhabitat.org. or via Indeed. Please do not apply more than once.  Priority will be given to candidates who provide a letter of interest, resume, and salary requirements in their cover letter.

Only candidates selected for an interview will be contacted

 Greater Cleveland Habitat for Humanity is an equal opportunity employer committed to creating an inclusive, respectful, and mission-driven workplace. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected status.

Greater Cleveland Habitat for Humanity Main Office
2110 West 110th Street
Cleveland, OH 44102